At VISIP, we are committed to providing you with high-quality VISIP stationery products and an exceptional shopping experience. Below is our shipping and return policy to ensure clarity and transparency for our valued customers.

Shipping Policy

Available Products:

- All orders are aimed to be dispatched ASAP.

- Processing times may be longer during busy seasons or promotional events. We will inform you via email if there are any major delays.

- Orders placed on weekends or public holidays will be processed the next business day.

For Time-sensitive orders, please get in touch with our team on info@visualiseandsimplify.com.au

Pre-Order Products:

- Please check the product listing for the estimated arrival or release dates.

Shipping Details

Shipping Within Australia

Standard

Orders from $0 - $150

$9.95

Orders from $150

$0

Express Shipping

$15

International Shipping

Please note that these are estimated delivery times and may vary due to factors such as weather conditions, public holidays, or courier delays

SHIPPING & RETURNS

SHIPPING POLICY

RETURN & EXCHANGE POLICY

Return Policy

Eligibility for Returns

- We aim for your complete satisfaction with your purchase. If you're not pleased with your order, you can return unused and unopened items within 14 days of the purchase date to receive store credit.

- To be eligible for a return, items must be in their original condition, unused, and in the original packaging.

Return Process

- To initiate a return, please contact us at info@visualiseandsimplify.com.au with your order number and reason for the return.

- We will provide you with a return authorization and instructions on how to return your item.

Refunds

- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Exchanges

- If you need to exchange an item for the same item, please contact us at info@visualiseandsimplify.com.au. We will guide you through the exchange process.

Change of Mind

If you change your mind about your purchase, you may return the item at your own expense, provided it is safely unopened and in its original packaging. To process your return, please include proof of purchase. Please note that items must be returned within 14 days of the purchase date to be eligible for a refund or store credit. Thank you for your understanding!

Contact Us

- If you have any questions or concerns regarding our shipping and return policy, please feel free to reach out to us at info@visualiseandsimplify.com.au . We are here to help!

Thank you for choosing VISUALISE AND SIMPLIFY PLANNING (VISIP)! We value your support and are excited to offer you our beautiful stationery products.